I’m not sure how many travel agents make the effort to drop in on their clients while they are on holiday, but I suspect not many. That’s exactly what Ruth did, during a trip to Sandals Grenada in 2019, even finding time to join us for lunch, which was made even more lovely by the fact we had not previously met in person.
We have utilised Ruth’s superb service as our travel adviser for several years now, during which she has organised several perfect Caribbean holidays, checking in with us before, during and after our trips, never intrusively but always making sure everything is going to plan and that we are happy.
She is extremely thorough, highly knowledgeable, well-connected and most importantly sincere, friendly, honest and has a determination to always get the very best for her clients.
When we did once encounter an issue on arrival in resort, after a fruitless attempt to resolve it ourselves with management, we called Ruth who sorted everything quickly and left us with her unforgettable words of wisdom: "What are you doing trying to sort it out – that’s what you’ve got me for!"
Ten minutes later the hotel manager was carrying our luggage to the room along with a complimentary bottle of champagne!
Having somebody trusted at the end of the phone that has your back is invaluable particularly in the current climate of the global pandemic.
Thank you, Ruth, we couldn’t recommend you highly enough.
Dave and Jo Littleson